Pallet deposit: PKR 2,500—refunded on pallet return within 60 days.
4. International Coverage
We export to UAE, KSA, UK, Germany, USA, Canada, Australia every month. For new countries, e-mail freight@hamzaplastics.com and we’ll open the route in 24 h.
5. Order Tracking
Domestic: 11-digit TCS/Leopards tracking sent by SMS & e-mail.
Live chat on website pulls real-time status—no need to switch tabs.
6. Shipping Restrictions
No PO Boxes—couriers require physical address for tail-lift delivery.
Free-zone / Army depot addresses: please provide NSN or import code in advance.
Cold-storage PVA orders: ambient trailer only (PVA dissolves if temp > 60 °C).
7. Packaging Standards
3-ply corrugated cartons ≤ 15 kg each—easy for females in warehouse to lift.
Stretch-wrap + corner-board for sea pallets; bubble-top for air cargo.
Fragile label on master cartons containing printed rolls to prevent core-crush.
Pallet height ≤ 1.55 m to fit Amazon FC loading dock.
8. Lost or Damaged Shipments
Domestic: TCS insurance covers invoice value up to PKR 50,000—we file claim, you get replacement in 48 h.
Export: marine insurance included in CIF/DDP quotes—zero paperwork for you.
Photo proof of damaged cartons required within 6 h of delivery; thereafter courier denies claim.
9. Force-Majeure / Delays
Public holidays, Eid block-days, port congestion, or floods: we pro-actively notify via e-mail + SMS and offer air-freight upgrade at cost if sea rolls.
Blanket order customers receive priority allocation during capacity crunch.
