{"id":1782,"date":"2025-12-05T13:55:05","date_gmt":"2025-12-05T13:55:05","guid":{"rendered":"https:\/\/xstore.8theme.com\/elementor3\/plants-store\/?page_id=14"},"modified":"2025-12-06T13:35:31","modified_gmt":"2025-12-06T13:35:31","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/hamzaplastics.com\/index.php\/refund_returns-2\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. Eligibility for Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We extrude film to order; nevertheless, if goods arrive faulty or out-of-spec, the following must be met:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product is <strong>unused<\/strong>, <strong>unconverted<\/strong> (not heat-sealed, printed or filled) and in original cartons.<\/li>\n\n\n\n<li>Return request raised within <strong>7 calendar days<\/strong> of delivery <em>(international buyers 14 days)<\/em>.<\/li>\n\n\n\n<li>A digital photo of the defect \/ wrong size emailed to <strong><a href=\"mailto:qa@hamzaplastics.com\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><a href=\"mailto:returns@hamzaplastics.com\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"\">returns<\/a><\/strong>@hamzaplastics.com<\/a><\/strong> within 24 h.<\/li>\n\n\n\n<li>Valid proof of purchase (invoice no., BL, or order ref.).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Non-Returnable Items<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Custom-printed<\/strong> or Pantone-matched film once plates are approved.<\/li>\n\n\n\n<li><strong>PVA bags<\/strong> that have been exposed to moisture (>60 % RH) \u2013 they begin biodegradation.<\/li>\n\n\n\n<li><strong>Partial rolls \/ off-cuts<\/strong> cut to length.<\/li>\n\n\n\n<li>Goods collected <strong>ex-works<\/strong> after QC sign-off at our dock.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. How to Return<\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>WhatsApp<\/strong> +92-321-8666145 or e-mail <strong><a href=\"mailto:returns@hamzaplastics.com\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"\">returns@hamzaplastics.com<\/a><\/strong> with invoice no., qty, and defect description.<\/li>\n\n\n\n<li>We issue a <strong>Return Authorisation (RA)<\/strong> and a <strong>QR-coded shipping label<\/strong> (for domestic).<\/li>\n\n\n\n<li>Repack in original <strong>PE master-bag + outer carton<\/strong> to prevent transit scuffs.<\/li>\n\n\n\n<li><strong>Drop off<\/strong> at any TCS\/Leopards counter using the RA barcode \u2013 tracking updates automatically.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">4. Shipping Costs<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Our error<\/strong> (wrong size, wrong film type, print mismatch) \u2192 <strong>we pay<\/strong> inbound &amp; outbound freight.<\/li>\n\n\n\n<li><strong class=\"\">Buyer error<\/strong> (ordered 5\u00d77 instead of 7\u00d79) \u2192 <strong class=\"\">you pay<\/strong> inbound; we offer <strong>15 % restocking fee<\/strong> credit.<\/li>\n\n\n\n<li><strong>Lost returns<\/strong> without tracking are <strong class=\"\">not our liability<\/strong> \u2013 always use the prepaid label we generate.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Inspection &amp; Refunds<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>QA inspects within <strong>48 h<\/strong> of receipt; you receive a <strong class=\"\">Pass\/Fail<\/strong> photo report.<\/li>\n\n\n\n<li><strong>Approved<\/strong>: refund to original mode (bank transfer, Wise, PayPro) <strong>within 5 working days<\/strong>.<\/li>\n\n\n\n<li><strong>Partial approval<\/strong> (minor cosmetic): we offer <strong>30 % discount<\/strong> or free remake of affected qty.<\/li>\n\n\n\n<li><strong>Rejected<\/strong>: goods recycled in-house; we send you the recycle certificate + reason code.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. Exchanges (Faster Than Refund)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you need <strong>immediate replacement<\/strong>, we:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Push the correct SKU to <strong>priority queue<\/strong> (24-h production).<\/li>\n\n\n\n<li><strong>Cross-dock<\/strong> via same courier on the way back \u2013 no extra freight for domestic.<\/li>\n\n\n\n<li>Adjust any price difference; if new value is lower we <strong>refund delta<\/strong> instantly.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">7. Quality Guarantee<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Seal strength \u2265 8 N\/15 mm<\/strong> (ASTM F88) or we remake.<\/li>\n\n\n\n<li><strong>Print registration \u00b10.2 mm<\/strong> or we re-print.<\/li>\n\n\n\n<li><strong>Gauge tolerance \u00b15 %<\/strong> \u2013 anything outside is auto-credited.<\/li>\n\n\n\n<li><strong class=\"\">BPA-free, FDA 21 CFR \u00a7177.1350 compliant<\/strong> \u2013 certificate ships with every lot.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">8. Customer Satisfaction Pledge<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We are <strong>Sedex-audited<\/strong>; your experience is graded in the same matrix as our film:<br><em>Clarity, Consistency, Lead-time.<\/em> If we drop below <strong>AQL 1.5<\/strong>, you earn <strong>5 000 free blanks<\/strong> on the next order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Hamza Plastics<\/strong><br>Sargodha Road, Faisalabad, Pakistan<br>\ud83d\udcde <strong>+92-41-8868777<\/strong> | \ud83d\udcf2 WhatsApp <strong>+92-321-8666145<\/strong><br>\u2709\ufe0f <strong><a target=\"_blank\" href=\"mailto:returns@hamzaplastics.com\" rel=\"noreferrer noopener\">returns@hamzaplastics.com<\/a><\/strong> | \ud83c\udf10 <strong><a target=\"_blank\" href=\"http:\/\/www.hamzaplastics.com\/\" rel=\"noreferrer noopener\">www.hamzaplastics.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>We value your trust as much as your reorder\u2014both are 100 % guaranteed.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1782","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/hamzaplastics.com\/index.php\/wp-json\/wp\/v2\/pages\/1782","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hamzaplastics.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hamzaplastics.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hamzaplastics.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hamzaplastics.com\/index.php\/wp-json\/wp\/v2\/comments?post=1782"}],"version-history":[{"count":2,"href":"https:\/\/hamzaplastics.com\/index.php\/wp-json\/wp\/v2\/pages\/1782\/revisions"}],"predecessor-version":[{"id":2062,"href":"https:\/\/hamzaplastics.com\/index.php\/wp-json\/wp\/v2\/pages\/1782\/revisions\/2062"}],"wp:attachment":[{"href":"https:\/\/hamzaplastics.com\/index.php\/wp-json\/wp\/v2\/media?parent=1782"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}